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About Us

REGISTERED INTERNET PHARMACY AND REGISTERED VETERINARY PRACTICE:

We display the Registered Internet Pharmacy Logo that shows that we are registered with the General Pharmaceutical Council and allows you to check out the registration details of our pharmacy and the pharmacists behind the website. We are also registered with the Royal College of Veterinary Surgeons and our registration can be found by using their Find a Vet service.

Please take care when using overseas websites or sites that do not display a GPhC logo as inappropriate or fake medicines pose a serious risk to your pet’s health.

The qualified pharmacist responsible for this site is Andrew Walton, MPharm, registration number GPhC 2063964.

The premises registration number is 1089485

Our registration can be checked here 

Vet-medic Pharmacy is owned by Manor Drug Company and trades from Manor House Merlin Way Ilkeston Derbyshire DE7 4RA

PERSONAL HEALTH CARE AT AFFORDABLE PRICES:

We aim to deliver a welcome mix of great savings on prices with efficient but personal, friendly service. Fifty years of experience goes into our service and Vet-Medic was Europe’s first website to specialise in supplying the medicine needs of animals.

FAST DESPATCH AND FREE DELIVERY:

We offer free delivery* on most mainland UK orders and we usually dispatch orders within 24-72 hours (please allow for weekends, bank holidays and busy periods). Orders are sent out via UK Standard Delivery, but upgrade services are also available where we use Express Delivery (£3.99) or Express Premium Delivery (£6.99). For full details and additional information regarding EU shipping rates see our Delivery and Returns Section. Express Premium Deliver is only available Monday to Thursday. This does not mean your order will be processed any quicker!

*The main exceptions for free delivery are:

Small Orders: If your order is not over £19 then a delivery charge of £2.99 will be added to your basket at checkout.

Fridge lines: Items that require refrigeration are sent out via Express Premium Delivery, so a charge of £6.99 will be added. These are only sent out Mon-Thursday in an insulated jiffy bag. These products will automatically have the carriage for this service added to their order

Controlled Drug Orders: These are sent out by Express Premium Delivery. These products will automatically have the carriage for this service added to their order 

Food orders: Items such as veterinary diets are sent out via a courier service, so a charge of £6.99 will be added.

100% TRUSTED AND SECURE:

When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998 and the relevant Irish legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

PRESCRIPTION SERVICE:

We take your pet’s health very seriously. In all cases, prescriptions are dispensed by UK qualified Pharmacy Technicians/Assistants and are checked by a UK registered Pharmacist or Vet.

GENUINE UK LICENSED AND SOURCED PRODUCTS:

We only source and use products that have been licensed for use in the UK. We only buy medicines direct from either the manufacturer or from an authenticated UK licensed wholesaler. Fake medicines can seriously damage your health.

UK BASED DESPATCH AND CUSTOMER CARE:

You can rest easy in the knowledge that your orders are not being shipped internationally to the UK. And if you have any questions? We have an excellent team that includes a Vet and Veterinary Pharmacists ready to help you. We are available within our regular working hours of Monday to Friday 9am-6pm and all questions are dealt with as promptly as possible.