For customer services, you can contact us at the following:
Tel: 01159 307 788
Fax: 0115 9308111
Our phone lines are open Monday - Friday from 9am - 6pm.
You can also contact us using the form below, we aim to respond to queries within 24 hours.
Unlike most companies nowadays, if you have a complaint, then we really do wish to try and resolve it. Our business is built on customer service and we take any shortfall in our standards very seriously. To speak to a customer service advisor, please call 01159 307 788.
If you are unhappy with our service in any way, we would like to know. Please contact us or write to us at:
Complaints are dealt with Monday and Friday between 9am – 6pm. We endeavour to acknowledge your complaint within 2 working days and we will keep you regularly updated until the complaint reaches a mutually satisfactory conclusion.
For complaints about pharmaceutical services (advice, prescriptions, medicines) your complaint will be dealt with by one of our Pharmacists and overseen by our Superintendent Pharmacist.The Superintendent Pharmacist is Robert McDonald(Registration Number 2036362) When dealing with pharmaceutical complaints we work to the standards laid down by our professional body, The General Pharmaceutical Council.
If you experience an adverse reaction to a veterinary product then please let us and know, you can also log this directly at the Adverse Reaction page on the VMD website.
If you have complaint regarding a veterinary product then please contact us in the first instance where we will do our best to resolve it.If we fail to resolve it then click here, this will take you directly to the VMD Website