Terms & Conditions


Whilst you can be assured that we do everything to protect your account, please be careful, as your account is your responsibility. By using this site you are accountable for all activities that occur under your account or password.

Please be careful about keeping your account, password and access to your computer secure and confidential. If you have any reason to believe that unauthorised usage of your account is likely, you should contact us immediately.

Please make sure that the information and details you provide us are correct. Updating your information can be done via the My Account area of the website.

Vet-Medic reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion.


Please refer to our Privacy and Security Policy


We can’t always guarantee that access to our website will be uninterrupted and that transmissions will be error-free, due to the nature of IT and Internet (even we have to switch it off and turn it back on again sometimes). Also, if we are carrying out repairs, maintenance, or the introduction of new facilities or services your access to our website may also be occasionally suspended or restricted. Clearly, none of this is great for business, so we always attempt to limit the frequency and duration of any such issues.


You are granted a restricted licence to access and make personal use of our website. However, you may not download (other than page caching), modify any content or functionality without our expressed written permission.

Your personal use may not include any resale or commercial use of the website or its contents; any collection and use of any product listings, descriptions, or prices; downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our site for any commercial purpose without our express written consent.

You may not use framing techniques to make use of any trademark, logo, or other information (including images, text, page layout, or form) of Vet-Medic.com without our expressed written consent.

Any unauthorised use terminates the permission or license granted by Vet-Medic.


You must not use our website in any way that may cause access to it to be intermittent or impaired at all. Please remember that you are solely responsible for all electronic communications and content sent by you to us.

Our website must not be used for any fraudulent or unlawful activities. Please make sure that nothing you send, use or reuse is illegal, offensive, abusive, indecent, defamatory, obscene, menacing, harmful to others, or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". In all dealings with our website please refrain from breaching any copyright, trademark, confidence, privacy or any other right.

Our staff are here to help you. We will do our utmost to ensure any queries or issues are dealt with in a timely and professional manner. Our staff have the right to end communication with you if they are subjected to obscene, abusive and threatening behaviour and language. Please treat our staff with respect. We are here to help you and while we appricate some situations (non-receipt of goods etc) might be frustrating, we can resolve issues faster when working towards a postive outcome through mutal cooperation. 


You can of course post reviews and comments etc.; send communications; and submit suggestions, ideas, comments, question like most modern websites, but please make sure that it is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing any intellectual property rights, affects others parties, or is unpleasant. Please also make sure that contains no software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."

Please don’t  use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right to remove or edit any content, but we may choose not to.

Regarding all material in reviews, comments, communications:

We reserve non-exclusive, royalty-free rights to use it as we see fit throughout the world. You agree to indemnify Vet-Medic for all claims brought by a third party against Vet-Medic arising out of or in connection with a breach of any of these warranties and your usage of Vet-Medic.com

After purchasing with us online you may be contacted by Trust Pilot to leave a review of our service. By agreeing to our terms and conditions you agree to contacted via email to leave us feedback. You are under no obligation to do so, and can simply ignore the email. If you wish to leave us a review via Trust Pilot, which we use as a way to monitor and improve our services, please see their terms and conditions found on their website. Please note these emails are sent at random.

We try to ensure the product images on our website are current and up-to-date. However these images are for a quick reference only, and on rare occasions may differ from the item you receive.


All the content of this Website, including but not limited to the text, graphics, logos, button icons, images, and software, is protected by copyrights, trademarks and/or other intellectual property or proprietary rights owned by or licensed to Vet-Medic. You may not use anything from our website without our express written consent, this includes publication of any part, including prices or product listing.

“Vet-Medic” is a trademark owned by WREvans (Chemist) Ltd, our parent company. All rights reserved.


Our contract with you is confined to the terms and conditions mentioned here, to the exclusion of any others, this includes terms and conditions implied in any communication by our customers.

When you place an order on our website, this represents an offer by you to buy products from us. We have accepted this offer only when you are notified by us that the order has been dispatched. In orders that are split for dispatch, only the parts of the order that notified as dispatched represent an acceptance by us of that offer.


Where an order is placed for a veterinary prescription only medicine (POM-V), you will need to obtain a signed prescription from your vet. We will then need to see either preferably the original prescription (which you would be required to post) or an electronic copy before we are able to dispatch your medicine.

In certain circumstances we may insist on seeing the original prescription even if you have sent us a copy, this will be done so that we are able to comply with the Veterinary Medicine Regulations.

Without prior agreement, failure to send a prescription within 30 days of ordering will result in us cancelling your order. We will refund a cancelled order in these circumstances, however, we may charge for any expenses incurred by ourselves.


In order for us to make sure that any medicines for you, your family and pets are suitable and safe, we will need you to supply key on the animal/patient concerned. It is imperative that this information is accurate, complete and up to date as we wholly rely on this so that the most appropriate medicine is supplied.

Please realise that we have no liability or responsibility for any direct or indirect loss or damage/injury that may result to you, a third party or your animal incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.


Please refer to our Delivery & Returns Policy.


Please refer to our detailed Delivery & Returns Policy.


Prices shown are inclusive of VAT but they exclude any delivery costs. All fees to UK customers are made clear before checkout is complete.

Payment for the products is due immediately upon the placing of your order online. Payment is accepted by credit and debit card.

No payment will be received and nothing will be dispatched until any payment made has cleared and been received by us. You will receive confirmation that the transaction has been received, has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any future correspondence.


Whilst we display our full range of products on the website, we may not physically have the stock in our warehouse at the time of ordering. We get a daily delivery, so if your item is not on our shelves it will come in the next working day.

If an item is not available at the time of ordering, this may be mentioned as 'out of stock' on the product information page. As we process your order, we may e-mail you if any products you order turn out to be unobtainable.

Lines marked as "Web Exclusive" are exclusive in the sense that this is the price you will pay online rather than placing your order over the phone with us.

Whilst we try to be as accurate as possible, we are only human, so we apologise in advance if we ever make a pricing error. Wherever possible we will try to honour the incorrect price as a gesture of goodwill, however, this is not always possible and if for some reason we are unable to sell you the product at the stated price or less, we will contact you first before proceeding.

In a dynamic marketplace we can never, always be the cheapest, in all medicines and sizes, however, we continually endeavour to offer options for each medicine that represent amongst the best value for money on the internet.

When buying clearance line items, all stock is subject to availability. If you attempt to order more stock than we have available, you will be prompted with an automated pop-up informing you of amount restrictions. All clearance stock is marked with a banner, either stating either 'sale' or 'short-dated'. All stock indicated with this banner falls under the terms and conditions stated previously. Images used for clearance items may not always reflect the products actual condition. All information about the product and why it is marked as a clearance item can be found in the product description.

Vet-Medic may also offer discounts or discount codes for certain products for a certain period of time. Vet-Medic has complete discretion to withdraw any deal or offer for any reason at any time. Discount codes are limited to one per order, multiple discount codes cannot be used in conjunction with each other or with any other website promotional offers. Any 'pop up' discount codes that may appear on the website are for one-time use only, and if they appear in the future, and if you have already used the code on a previous order, then you will not be able to use the code again. 

Please note, discount codes are for single use only unless stated otherwise on specific offers or promotions. If any discount code takes your order total below the free delivery cut-off, you will have to increase your order total to re-qualify for free delivery. All offers and discounts shown on the website can be removed and reinstated at any time.


We only source and use medicines that have been licensed for use in the UK. We only buy medicines directly from either the manufacturer or from an authenticated UK licensed wholesaler. Fake medicines can seriously damage your pet’s health.

We will of course try and send you products with the longest possible expiry date on them, but sometimes this is not always achievable. Some products only come with limited life or it may be that the manufacturer only has a certain date available for a product. Please check of all medicine received to make sure that you use it within the safe timeframe.

Please use, handle and store all products as stated in the manufacturers information or in our specific instructions, if supplied. The manufacturers nor ourselves cannot be held responsible if you deviate from this advice.

Please refer to our Returns and Refund Policy if you receive the products and they were damaged in transit.


When ordering products from a country other than the UK, please be aware that all customs responsibilities are borne by you. You are considered the importer of the medicine/product, therefore any charges levied by customs in the country where the goods are delivered, are your responsibility. Vet-Medic Pharmacy operates under the law of England and Wales and as such complies with all such law when selling medicines and other goods. It is your responsibility to comply with the legislation in the country where you are receiving the goods.


We may often provide links to other sites to give you further information on a topic or product, as we have no control over the content of external links we are not responsible or liable for any issues that may arise from your use of these sites. Please view these links as moving away from our website and we would recommend you make yourself aware of their separate terms and conditions.


By using vet-medic.com you consent to accepting all communications electronically. Emails and all communications sent through our site e.g. forms etc. to us and from us are taken as being electronic and are deemed to be “in writing” to satisfy any legal requirement.


We do try to make sure that the website is accurate and free from malicious components and viruses. We are not responsible for any damages or loses suffered as a consequence of using this website.

We accept no liability for loss and/or damage to property or purely economic loss resulting from use of this site or use of products sold on this site. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the laws of England and Wales.

Nothing in these terms affects our liability by law for death or personal injury caused from our negligence or fraudulent misrepresentation.


Vet-Medic is covered by professional indemnity insurance relating to trading as a pharmaceutical chemist


We reserve the right to alter our website, the contents and terms and conditions at any time. When you use our site the terms and conditions at that time apply.


We won’t be held responsible for a breach in these terms from events that are beyond our reasonable control. This condition does not affect your statutory rights


We reserve the right to act upon any breaches of these terms and conditions. In cases where we have initially chosen to be lenient, we reserve the right to act at any point in time and especially in cases of repeated breach.


Unlike most companies nowadays, if you have a complaint, then we really do wish to try and resolve it. Our business is built on customer service and we take any shortfall in our standards very seriously. To speak to a customer service advisor, please call 01159 512 084.

If you are unhappy with our service in any way, we would like to know. Please contact us or write to us at:

Vet-Medic Complaints
Manor House
Merlin Way
DE7 4RA.

Complaints are dealt with Monday and Friday between 9am – 5:30pm. We endeavour to acknowledge your complaint within 2 working days and we will keep you regularly updated until the complaint reaches a mutually satisfactory conclusion.

For complaints about pharmaceutical services (advice, prescriptions, medicines) your complaint will be dealt with by one of our Pharmacists and overseen by our Superintendent Pharmacist. The qualified pharmacist responsible for this site is Andrew Walton, MPharm, registration number GPhC 2063964. When dealing with pharmaceutical complaints we work to the standards laid down by our professional body, The General Pharmaceutical Council.

If you experience an adverse reaction to a product then please let us and know, you can also log this directly at the Adverse Reaction page on the VMD website.


Our Company, this Website and it’s use are governed solely by the laws of England and Wales, and are subject to the exclusive jurisdiction of the English Courts.